1. Does my dog need to be vaccinated?
Yes. All owners must submit up-to-date vaccination records as proof before staying with us. This helps us protect not only your dog, but every dog staying at Latchkey Paws. If your fur kid has a special condition or need extra care, these must be disclosed before boarding starts.
2. Is there someone at the centre overnight?
Yes. We provide a 24/7 human monitoring system which includes him/her staying overnight with the guests.
3. Do you walk the dogs?
Yes. Dogs get two walks a day, alongside playtime, enrichment and plenty of rest.Walks may be adjusted depending on your dog’s age, health, behaviour, energy level and weather conditions.
4. Is a trial stay mandatory?
Yes, for overnight boarding. This is NOT so that we can make money off you but rather, it allows your dog to experience our environment and helps us understand their behaviour, routine and comfort level. The trial rate is RM40.
5. Can my dog free roam?
Yes, subject to suitability.We offer free-roaming and cage arrangements depending on your dog’s needs, behaviour and comfort.
6. Can my dog stay in a cage?
Yes. Dogs who are more comfortable with their own space can stay in a cage during the day and/or at bedtime, subject to availability.
7, Can my dogs stay together?
Dogs from the same family may stay together in our Premium Room, subject to availability and suitability.
8. Do I need to bring my dog’s food?
We recommend bringing your dog’s usual food, especially for overnight stays.
Keeping them on their normal diet minimises unnecessary changes while they’re away from home.
9. Can you prepare cooked food for my dog?
Yes. If your dog requires cooked food during their stay, we can prepare it for you at an additional charge.
Please let us know your dog’s dietary requirements when making your stay request so we can discuss the arrangement and charges with you.
10. Can you give my dog medication?
Please let us know about any medication or special care requirements when submitting your stay request.
We’ll discuss your dog’s needs with you before confirming the booking to ensure we’re able to provide the appropriate level of care.
11. What happens if my dog becomes unwell during their stay?
We’ll contact you as soon as possible if we notice anything concerning.
Where veterinary attention is necessary, we’ll contact you or your designated emergency contact and arrange appropriate care based on the situation.
If a vet visit is necessary, we will try to the best of our ability to send your dog to his/her regular vet. In the case of emergency, we will go with your dog to the nearest vet.
Kindly note that all pet owners are required to sign an indemnity form before daycare and/or boarding.
12. Will I receive updates about my dog?
Yes!
We know how much you miss them, so we’ll keep you updated during their stay via Whatsapp messages and video images.
13. What time is daycare?
Daycare runs from 8AM to 8PM.
14. What time do I need to pick up my dog after boarding?
You can pick up your dog anytime before 8 PM on check-out day at no additional charge. Unfortunately, if you come after 8pm, an extra day charge will apply unless a six hour advance notice is given
15. Do you charge more during public holidays or festive seasons?
No. We don’t charge additional festive or peak-season surcharges.
16. Do you accept cats?
Our expertise is dogs and that’s what we are starting with – what we know best.
But, never say never and we will be looking into providing for cats once we get the correct carer in.
17. How do I make a booking?
Submit a Stay Request through our website.
We’ll contact you personally via WhatsApp to learn more about your dog, check availability and confirm their stay arrangements.
Submitting a request does not automatically confirm your booking.